Hotstack Care
Hosting, backups, updates, small changes: within a fixed response time, for a monthly fee.
- 15 000 Ft + VAT · per month
If something breaks
If the site goes down while it is on care, we notice, not you. Care includes a daily check that the site is up and that the contact form arrives. If the site does not answer, or a form does not get through, we do not wait for approval: we put it back and then write to you about what happened. Further down we set out item by item what care covers, how often, and what we ask you to approve first.
What comes after handover
After handover a site needs hosting, backups, and now and then someone to change a phone number or swap a photo. An application needs more: dependencies have to be updated, and the app stores change their requirements every year, which forces a new release whether or not you asked for one. That costs 15 000 Ft + VAT a month, with a 2-working-day response time. Cancel any time; what was built stays yours.
What the response time means
For a small change (a new phone number, different opening hours, a replacement photo, one more paragraph) we respond within 2 working days. We do not write "soon", we write how many days. Anything larger, a new subpage or a new feature, is hourly, and we tell you the number before we start.
Cancel any time
No lock-in. The domain, the editor and the source code are in your name throughout. We move the hosting into your name, hand over the logins, and care simply does not continue the following month.
What's included
01
Hosting and backups
Daily backups, updates, monitoring. If it goes down, we notice.
02
2 working days
Our response time for small changes: a number, not "soon".
03
Cancel any time
No lock-in. We hand over the logins and you go.
04
The logins are yours
Domain and editor stay in your name throughout.
05
We write it down
What we do, we tell you. You should not have to go looking.
What care covers
With care, we check these regularly, and we set out what makes us get in touch.
Reachability
- Whether the site is up, and whether the contact form actually arrives, to us and to you.
- If the site stops responding, or a form fails to arrive. Here we do not wait for approval: we fix it, then tell you.
- Nothing: restoring the site cannot wait. You do get told what happened; you should not be the one who notices.
Security updates and backups
- Whether an update has been released for the system or an application's dependencies, and whether the backup you would restore from actually ran.
- If an update is due, or a backup did not complete. We apply the update and re-run the backup.
- Routine updates we just do. Anything that would change how the site looks or works, we show you first.
Content going out of date
- What the site claims: prices, opening hours, names, phone numbers, and where the links lead.
- If something on the site is no longer true, or a link leads nowhere.
- You confirm what the new fact is. Until you do, we change nothing. A wrong price is worse than a missing one.
What search says about you
- What comes up for your name on Google, and how AI search engines answer questions about you.
- If the answer is wrong, out of date, or leaves you out entirely.
- We write up the proposal: what we would change on the site so the answer is right. You decide whether we do it.
Enquiries
- How many enquiries came in and from which page, where measurement is set up.
- If a page that used to bring enquiries has brought none for months.
- We write up what we see and what we would suggest. We only change something once you say yes.
Nothing appears on your site and nothing costs you money without your approval. If something breaks, we tell you. You should not have to notice it first.
Questions about care?
Our other services
01
Website
One site that reads well on a phone, says what you do and for how much, and that you edit yourself afterwards.
Details02
Web application
For when a process has outgrown the spreadsheet, the shared inbox or the weekly round done by hand.
Details03
Mobile application
For iOS and Android from one codebase, released to the stores, and maintained afterwards.
Details